A：Hello, how can I help you today?

你好，有什么可以幫您的?

B：I am very upset with the quality of your service.

我對(duì)你的服務(wù)質(zhì)量感到很不滿。

A：I'm sorry, what seems to be the problem?

對(duì)不起，那會(huì)是什么問題呢?

B：My Internet service did not work for three days.

我的網(wǎng)絡(luò)服務(wù)已經(jīng)有三天不能使用了。

A：My records say a technician visited your area yesterday?

我這里的記錄顯示，技術(shù)人員昨天訪問了你所在的地區(qū)?

B：Yes, he installed a new modem.

是的，他安裝了一個(gè)新的調(diào)制解調(diào)器。

A：Did it solve the problem?

解決問題了嗎?

B：Yes, but I was overcharged for Internet service.

是的，但是收了我昂貴的網(wǎng)絡(luò)服務(wù)費(fèi)。

A：Sorry about that. I'll give you credit for the three days.

關(guān)于這件事我感到抱歉。我會(huì)在三天之內(nèi)返還給你。

B：I was sold a wireless service unavailable in my area.

我買了一個(gè)在我這里不能使用的無線服務(wù)。

A：I see it here; we charged you $5 extra a month.

我看到了;我們每月多收了你5美元。

B：Yes. Kindly return my money, please.

是的，請(qǐng)返還我的錢，謝謝。