【對話1】：

Guest: Hello, I’d like to check in please. 你好，我想入住貴酒店。

Hotel staff: Certainly. Can I have the name please? 當然可以，能把姓名給我嗎?

Guest: Mr Harold Smith. Harold Smith先生。

Hotel staff: Ok, Are you checking out tomorrow?好的，您是明天退房嗎?

Guest: Yes, I am. That’s right. 是的沒錯，是明天退房。

Hotel staff: Will you need a wake up call, sir? 先生您需要喚醒服務嗎?

Guest: Yes please. At 6.30am. 是的，請在早上6.30喚醒我。

Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and 9am. Enjoy your stay.好的。您的房間號碼是五層的502房間。早餐是早晨6.30到9點。祝您入住愉快。

Guest: Thank you.謝謝你。

【對話2】：

Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好，我有預定，名字是Tomlinson. Hotel

staff: Ok I’ve found it. Checking out on the 27th? 好，我找到了。是27日退房嗎?

Guest: That’s right. 沒錯。

Hotel staff: Can I take a credit card for the deposit? 我能用您的信用卡劃賬押金嗎?

Guest: Yes, sure. Also, I’d like a non-smoking room please. 當然可以。另外，請給我一間無煙房間。

Hotel staff: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left. Room 781. Check out is at 12 noon. 當然可以，女士。這是您的房間鑰匙。您的房間在7層左側，房間號碼781。退房需要在中午12點之前。