許多規(guī)模較大的公司都會(huì)有一個(gè)接待員，我們通常稱作前臺(tái)(receptionist)?？刹灰∏七@個(gè)職位，前臺(tái)的工作也是復(fù)雜多樣的。而且有個(gè)好的前臺(tái)對(duì)公司來(lái)說(shuō)非常重要，因?yàn)榍芭_(tái)是訪客在公司接觸到的第一個(gè)人，前臺(tái)可是會(huì)左右客人對(duì)公司的第一印象哦。

Rose 就是 Modern Office Ltd。公司的前臺(tái)，現(xiàn)在我們來(lái)看看她是怎樣接待來(lái)訪客人的吧。

Dialogue 1

Mr. Hussein 與 Rose 所在公司的銷售經(jīng)理 Mr. Shelli 預(yù)約在11:30會(huì)面，看 Rose 怎樣接待如約前來(lái)的 Mr. Hussein。

ROSE: Good morning. Can I help you?

MR HUSSEIN: Good morning. Is this Modern Office Ltd.?

ROSE: Yes it is。

MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.

ROSE: May I have your name, please?

MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。

ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the Manager's Secretary you are here。

(DIALS)

MARIA: Mr. Shelli's Office。

ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30.

MARIA: Mr. Omar Hussein?

ROSE: Yes, he's from the Gulf Trading Company。

MARIA: Oh, yes, that's right. I'll come and fetch him now。

ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is coming down now。

MR HUSSEIN: Thank you。

MARIA: Mr. Hussein?

MR HUSSEIN: Yes, that's right。

MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。