1. Good morning/evening. Reservation. May I help you?

早上好/晚上好，這里是...酒店客房預(yù)訂部，請(qǐng)問(wèn)需要什么幫忙嗎？

2. What can I do for you?

我能為您幫什么忙嗎？

3. Hold on line, please. Could you please hold on?

請(qǐng)稍等（電話中） 請(qǐng)稍等，好嗎？

4. Could you wait a minute, please?

請(qǐng)稍等，好嗎？

5. Are you with a company?

您是公司預(yù)訂嗎？

6. May I know you departure date?

請(qǐng)問(wèn)您的離店日期是哪天？

7. How long will you stay with us?

請(qǐng)問(wèn)您住幾天？

8. How many people are there in your party?

您們一共幾個(gè)人？

9. That will be four nights.

四個(gè)晚上。

10. May I know the arrival date, please?

請(qǐng)問(wèn)哪天入住？

11. Is it just for tonight?

請(qǐng)問(wèn)只住今天一晚嗎？

12. When do you check in?

請(qǐng)問(wèn)您什么時(shí)候入?。?/P>

13. Would you like a single room or a double room?

請(qǐng)問(wèn)你想訂單人間還是雙人間？

14. What kind of room would you like/prefer?

請(qǐng)問(wèn)您喜歡什么樣的房間？

15. Would you please tell me your full name, please?

請(qǐng)問(wèn)您的全名是？

16. And your address, please?

請(qǐng)問(wèn)您的地址？

17. May I know you telephone number, Mr Smith?

史密斯先生，請(qǐng)問(wèn)您的電話號(hào)碼是？

May I know your company name and how would you like to settle your payment?

請(qǐng)問(wèn)您的公司全稱(chēng)及付款方式？

18. We have a single available for those dates.

我們還有一些單人間可以接受預(yù)訂在那個(gè)時(shí)間段。

19. It’s all right for the next week.

下個(gè)星期沒(méi)有問(wèn)題。

20. We do have a vacancy for those dates.

那段時(shí)間我們可以接受預(yù)訂

21. Yes, you can have a room on Saturday.

是的，星期六您可以訂到房間。

22. I’m afraid we won’t be able to guarantee you a room after the 16th. We usually have high occupancies in the peak seasons.

恐怕十六號(hào)后我們不能保證有房間提供給您，那段時(shí)間是我們的入住高峰期。

23. I’m sorry, but we’re fully booked for single rooms. Would you like to have a double one?

很抱歉我們的單人間已經(jīng)訂滿了，給您訂雙人間怎么樣？

24. I’m sorry, but the hotel is full on that date.

很抱歉，那天我們酒店的客房已經(jīng)住滿了。

25. I’m sorry, we don’t have any room available for that week.

很抱歉，我們那周的預(yù)訂已經(jīng)全滿了。

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